How this works
Record yourself speaking through this page from top to bottom, in one continuous audio file. Use your phone's voice recorder, your computer, or your dialer's recording function — whatever gives you the clearest sound.
- Work through the parts in order. Read each prompt, then speak your answer out loud as if you were on a live call.
- Say the part number out loud before each one, so we can follow along.
- Do not stop and re-record. We would rather hear you recover from a stumble than hear a perfect second take. Recovering well is the skill.
- Some parts are timed. Use the timer on the page or watch your own clock.
- Parts 8 and 9 are written. Type them into this page, then copy your answers into your email.
Record somewhere quiet, on the setup you would actually use for work. If your normal environment has background noise, we would rather hear that now than discover it later.
Introduce yourself
Speak naturally, as though you were meeting a new client for the first time. Cover:
- Your name and where you are based
- How long you have been doing outbound calling, and what kind
- The campaign you are most proud of, and what made it work
- One thing you find difficult about cold calling
Read this script aloud
This is a real opening from one of our campaigns. Read it once, cold, the way you would deliver it on a live call — not the way you would read a paragraph out loud.
Hi, is this Mr. Harrison? [pause] Mr. Harrison, my name is [your first name] — I'm calling on behalf of Becky Davidson with Estate Properties here in Los Angeles. Quick note that this line is recorded. I know I'm catching you out of the blue, so I'll keep this to about thirty seconds. You'd reached out to us a while back about the Westside market, and I'm just following up to find out where you landed. Are you still thinking about a move, or is that on hold for now?
Read the bracketed cues as instructions, not out loud. Replace the bracketed name with your own.
Los Angeles names
Read this list out loud, one after another, at a normal speaking pace. These are streets and neighborhoods our callers say every day.
Then answer these out loud
- A homeowner tells you they live near 26th and San Vicente. What city or neighborhood are they in?
- Which is closer to the ocean — Brentwood or Pacific Palisades?
- A seller says their house is "north of Montana." What does that tell you about the property?
If you do not know an answer, say so and move on. Guessing confidently is worse than saying you don't know.
Five things people say
For each one, respond out loud exactly as you would on a live call. Read the line, then give your response. Keep each response short — fifteen to twenty seconds.
"I'm not interested."
"How did you get my number?"
"Are you a realtor?"
"We already have an agent, thanks."
"Is this a telemarketing call? Because it sounds like one."
Three harder questions
Same format. Read each line, then respond out loud as you would on a live call.
"So what do you think my house is worth?"
"Should I sell now, or wait until spring?"
"What commission does she charge?"
Ending a call
Read the line, then take the call all the way to the end — say everything you would say, right up to hanging up.
"Take me off your list. I don't want to be called again."
Book the appointment
The prospect has agreed to meet the agent. Here is what you have written down:
Name: Siobhan Keighley
Email: s.keighley@gmail.com
Mobile: 310-555-0147
Agreed: Thursday at 4:00 PM, at her property
Agent: Becky Davidson, Estate Properties
Now close the call out loud. Confirm the appointment back to her, make sure you have her details right, and tell her what happens next.
Write the CRM note
Read what this homeowner said. Then write the note you would leave in the CRM for the agent.
"Yeah, so — we've been in the house about nineteen years now. It's the four-bedroom on Georgina, north of Montana. My wife and I have been going back and forth about downsizing ever since our youngest moved out to Austin last spring. We did talk to someone from another brokerage maybe eight months ago and honestly it didn't go anywhere — they just wanted to list it right away and we weren't ready for that. We're not in a rush. If we did anything it'd probably be after the holidays, February or March. The complication is we'd want to buy before we sell. And my wife handles most of this — her name's Diane, she's usually around after five."
Your setup
Short answers are fine. We ask because a dropped call costs our client a listing.
Sending it back
Copy your written answers with the button below and paste them into an email, with your audio file attached. Name the file with your own name.
Send to zackwysocki@gmail.com
Recordings from this exercise are used only to assess phone skills for this role. They are not shared outside ZM3DIA and are deleted once a decision is made.